BMW of Des Moines, Iowa-Visited 20 August 2009

Customer service: 8

Facilities: 8

Jonathan Ewing was very smooth and helpful. I don't think the salesman he handed me off to thought I was serious about buying. To be fair, my trade was 1800 miles away, in my garage, under a car cover.

All in all, very impressive dealership.

East Bay BMW Pleasanton, CA

Facility: 7

Customer Service: 9

*I came in 20 minutes before closing to the service department. the Residence Inn parking lot sprinklers got hard water spots on the Bimmer. They washed the car!

Visited 28 April 09.

Bill Pearce BMW Reno, NV

Facility: 9
Customer Service: 8
(In new buildings for six months (as of 26 March 09) Beautiful!

Niello BMW Sacramento, CA

Facility: 7 (nicely kept but very small)
Customer Service: 8 (small staff but very helpful and pleasant)